myvape77 Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy explains the data collection and handling practices implemented by myvape77, an online gambling platform operating under international licensing. This policy applies to all users who register, access or use the services provided through the myvape77 website.

By registering an account or using our platform, you acknowledge that you have read and fully understood this privacy policy. If you do not agree with any provision in this policy, you are advised not to proceed with registration or use of the platform.

myvape77 reserves the right to update this privacy policy from time to time in line with legislative changes or platform improvements. Any significant changes will be communicated to registered players via email or in-platform notifications.

2. Information We Collect

In operating the platform, myvape77 collects several categories of information from users. This data collection is carried out directly through registration forms, automatically during platform use, and through authorised third parties such as payment providers.

Information provided directly by users includes:

• Full name as stated on a valid identity document (MyKad or passport)
• An active and reachable email address
• A mobile phone number registered in Malaysia
• Date of birth for the purpose of verifying the minimum age of 21
• MyKad number or relevant identity document
• E-wallet and banking account information for deposit and withdrawal purposes
• Account password in encrypted form (hash)

Information collected automatically during platform use:

• IP address and location information derived from it
• Device type, operating system and web browser version used
• Activity logs within the platform including games played, bets placed and usage duration
• Cookie data and similar tracking technologies to improve the user experience
• Financial transaction information including deposit amounts, withdrawals and account balance

3. Purpose of Information Use

myvape77 uses the personal information collected solely for legitimate purposes relevant to the provision of platform services. Each use of data is governed by the principle of minimum necessity — meaning only data that is genuinely required is collected and used.

• Account Management: Creating, verifying and managing player accounts securely, including the Know Your Customer (KYC) process
• Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency (USDT, BTC, ETH), and handling withdrawals
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and activities that violate the terms of service
• Service Improvement: Analysing usage patterns to improve platform quality, game performance and user interface
• Service Communication: Sending account-related notifications, policy updates, transaction alerts and relevant promotional information
• Legal Compliance: Meeting reporting obligations to licensing authorities and law enforcement agencies when required
• Customer Support: Providing effective assistance via live chat and email 24/7 in Malay and English

4. Sharing and Disclosure of Information

myvape77 does not sell, rent or transfer player personal information to outside parties for commercial purposes. However, there are certain situations where we need to share information with trusted parties to ensure the continuity and security of services.

Information disclosure only occurs in the following situations:

• Payment Service Providers: Required transaction information is shared with e-wallet providers, FPX banking gateways and cryptocurrency platforms used to process your deposits and withdrawals
• Gaming Technology Providers: Technical data required for game session management is shared with registered and licensed gaming software providers
• Licensing Authorities and Law Enforcement: myvape77 will disclose information when lawfully required by international licensing bodies, courts or authorised law enforcement agencies
• Fraud Prevention: Required information may be shared with recognised security partners to detect and prevent fraudulent activity or money laundering

All third parties that receive your information are bound by strict data confidentiality agreements and are not permitted to use that data for any purpose other than those stated.

5. Data Security and Protection

Player data security is among myvape77's highest priorities. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss, modification or unlawful disclosure.

• All communication between your web browser and myvape77 servers is encrypted using 256-bit TLS/SSL protocol
• Account passwords are stored in cryptographic hash form — we do not store passwords in plain text
• Two-factor authentication (2FA) is available for an additional layer of security on player accounts
• Security system monitoring is carried out continuously to detect suspicious activity
• Regular security audits are conducted by independent expert teams to identify and address system vulnerabilities
• Access to player data within our internal systems is restricted to authorised personnel only, based on the need-to-know principle

While we make every effort to protect your data, no system can guarantee absolute security. Players are advised to use strong passwords, not share login credentials with anyone, and report any suspicious activity to our support team promptly.

6. Data Retention Period

myvape77 retains player personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal obligations, resolving disputes and enforcing our agreements.

Generally, active account records are kept for the duration the account remains active. Once an account is closed, certain information may be retained for the period required by international licensing regulatory requirements for audit and legal compliance purposes.

Technical activity log data is generally kept for a shorter period unless the data is related to an ongoing security investigation or unresolved dispute.

7. Use of Cookies and Tracking Technologies

myvape77 uses cookies and similar tracking technologies to improve platform functionality, personalise the user experience and analyse usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic platform operations such as login session management and account security. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies: Collect information about how users interact with the platform to help us identify and resolve technical issues
• Functional Cookies: Store user preferences such as display language and account settings to provide a more personalised experience
• Analytics Cookies: Help us understand platform usage patterns in aggregate for service improvement purposes

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality or your user experience.

8. Player Rights Regarding Personal Data

As a registered myvape77 player, you have certain rights regarding your personal information, which we fully respect. These rights can be exercised by contacting our customer support team.

• Right of Access: You have the right to obtain a copy of the personal information we hold about you
• Right of Rectification: You may request correction of inaccurate or incomplete information in our records
• Right to Erasure: In certain situations, you may request the deletion of your personal information, subject to our ongoing legal obligations
• Right to Restriction of Processing: You may request that we limit how we process your data in certain circumstances
• Right to Object: You may object to the processing of your data for specific purposes such as direct marketing
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider

To submit any request relating to the above rights, please contact our customer support team, which operates 24/7 via live chat or email. We will process your request within a reasonable timeframe in accordance with the applicable regulatory requirements.

9. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our team.

The myvape77 customer support team operates around the clock — 24 hours a day, 7 days a week — through two main channels: a live chat service available directly on the platform, and email at [email protected]. We provide support in Malay and English.

For specific enquiries relating to data privacy and player rights requests, please state clearly in your message that your request concerns data privacy so that it can be routed to the relevant team more quickly.